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Website General Terms & Conditions

  1. Overview

    • This website www.eZad.ae  (“the Website”)  is managed and operated by Al Foah Company LLC, a limited liability company registered in the United Arab Emirates (“UAE”) under commercial license number CN-1075266, Throughout the Website, the terms “we”, “us” and “our” refer to Al Foah Company LLC, who offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    • By visiting our site and/or biding via the online auction, you engage in our “Terms of Sale” and agree to be bound by the following general terms and conditions (together referred to as the “Auction Terms”), including those additional terms and conditions and policies available on the Website. These terms and conditions apply to all users of the Website, including without limitation users who are browsers, bidders, buyers, and Sellers.

    • Please read these Terms of Service carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. 

    • We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page frequently for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    • For payment purposes Visa and Master Card will be accepted and all payments shall be made in AED (United Arab Emirates Dirhams) only.

    • We will NOT deal or provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries, in accordance with the laws of the UAE.

    • Minors or individuals below 18 years of age shall not use and/or register as User of the Website and should not perform any transaction through the Website or use the Website for whatsoever purpose.

    • You are responsible for maintaining the confidentiality of your account.

    • Your use of our Website/ Mobile application shall be upon your own risk.

    • Any person longing to join our Online Auction should register themselves through the Website and must agree to the Terms of Sale.

    • The Website has the right to block any person if providing false information either personal or not making valid payments in a timely manner or any other unexpressed reasons.

    • We reserve the right to block or prevent any person to participate in the auction or to cancel their offer/bid if they have dishonored any of the terms of the auction or used false credit card or involved in one auction with more than one account. 

    • We have the right to amend, change or update price of the Lots listed without any justification.
      We also have the right to withdraw any number of the auction, even if it was an auction, or extend the period of the end of the auction without any explanation.

    • We assume no liability for any bid or direct sale rejected by the Seller for any reason whatsoever. The Buyer has no right to claim or ask for compensation.

    • In case of any technical issues or unexpected problems on the Website, we have the right to close the Website or extend the auction for additional time period until the technical issues are fixed. If require we will contact the members and report them about the event if existed.

    • Arabic is the language adopted on the Website and in case of any discrepancy between the text of the Arabic and English then the text in Arabic would be considered.

    • In order to meet the necessary standards and requirements from time to time, we will modify or update the Website Policies and Terms & Conditions. Therefore, the Bidders are encouraged to frequently visit these sections in order to be aware of the updates about the changes on the website. Modifications will be effective on the day they are posted.  

    • We may store or access some information (commonly known as a "cookie") on your device when you access the Website or the mobile application. This information facilitates your use of the Website and helps us to provide you with the best level of service. However, you may erase or block cookies from your computer if you want to.

    • By using or registering on the Website and therefore accepting the Terms and Conditions of which this Privacy Policy forms part, you consent to the collection and use of your information by us as set out above. If we change the Privacy Policy in any way, then we will post these changes on the home page and you should check it regularly.

    • We implement advanced security measures for transmission of payment card details used on the Website. 

    • Shipping of a Lot purchased via the online auction is facilitated by registered third party logistics companies and their policies may vary.

    • In case of multiple shipments, the delivery/shipping policy is subject to the logistics service provider’s policy. It is possible that multiple shipments may result in several postings to the cardholder’s monthly statement.

    • Refunds will be done only through the Original Mode of Payment.  

    • Lots purchased from the Website can be cancelled or replaced pursuant to the conditions under which such actions are permitted. In case the Lots purchased does not have an option for cancellation or replacement then the said actions cannot be completed. 


  1. General 


    1. The United Arab of Emirates is our country of domicile. 

    2. We have the right to amend any or all the terms of auction, partially or completely without any prior notice to the members of the Website.


  1. Privacy Policy:

    1. All information related to you on our online auction provided upon registration (such as your name, email address, postal address, telephone number and various details about your company etc.)  is subject to complete privacy and will not be used except for the benefit of the Bidders of our online auction. 

    2. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.  


  1. Description of the goods/Lots 

  2. This Website specializes in the sale of locally produced dates`(“Lots”).  directly through an online auction All Lots prices and details are clearly displayed on the Website and shall remain available and accessible for bidders until closure of the auction. 

  1. Method of Payment, Card Types accepted and Currency:

  2. Payments shall be done through the payment gate available at the Website. 


    1. We accept payments online using Visa and MasterCard credit/debit card in AED (United Arab Emirates Dirhams).


  1. Delivery & Shipping Policy:

    1. Email will be sent to update you with the news of the award bid result within 2ss4 hours on the time and date of the auction completion. You will (at your own expense) collect any Lots that you have purchased and paid for not later than 2 business days following the day of the auction from our receiving centers located at Al Saad and Saih Al Khair; 

    2. Depending on the location selected by the Buyer, additional charges for shipping/delivery will be levied. Please note that these charges will not be included in the Lot’s Hammer price. 


  1. Refund & Return Policy: 

    1. Upon conclusion of the auction, the awarded bidder must pay all the incurred amounts within 2 business days following the auction completion and no amounts shall be refunded as a security in case that he was unable to pay the remaining amount within the agreed term. 

    2. In the event of the Seller’s failure of handover of the purchased Lots after the payment of the payable value as of the auction completion date, you have the right to claim any money paid including the security to join the auction. However, in the event of selling the Lots directly through the Auctioneer the Lots will be ready for collection immediately. 

    3. In case of bidding only without buying from the auction, the value of the paid security is considered refundable security and can be recovered within 10 working days as of the completion date of the auction.


  1. Cancellation & Replacement Policy: 

  1. The purchased lots will not be subject of replacement. In the event of cancellation of order, the security deposit is nonrefundable. due to non-payment, a 20% charge of the auction Lot value will be levied to the user’s deposit.


  1. Customer Service & Contact Details:

  2. For any enquiries or information regarding our services mentioned at the website, you can contact us on the below eZad customer support team contact details:

    Address: P.O. Box: 18454, Al Ain - United Arab Emirates. 

    Within the UAE: 600587232

    From outside the UAE: +971 600587232

    Email: support@ezad.ae


  1. Governing Law and Jurisdiction: 

  2. Any purchase, transaction, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.  

  1. Value Added Tax

  2. Value Added Tax (VAT) of 5% VAT charge will be applied on all purchases through our website within the UAE.

  1. Permitted Use

  2. Please note that it is prohibited to use this Website for any unlawful purpose(s), any individual accessing the Website shall use it in good faith and sign in with no intention to bring any harm to our goodwill or to the members of the Website as established from time to time. We have the right to delete any uploaded contents to the website, without giving any justification. It is not permitted to use any inappropriate username or to acquire more than one membership without reporting to Online Auctions. We reserve the right to remove any or all memberships assigned to unidentified members without any clarification.


  1. Transaction Disclaimer 

  2. We shall not be liable or responsible in any way whatsoever  for any loss or damage that you incur in relation to any bid/transaction  processed or any anticipated transaction through the website, including any services and hold us or any of our service partners harmless from all loss or damage incurred or suffered as a direct or indirect result of engaging in any transaction or orders made through the website or the services at any given point of time. 

Above Terms and Conditions were last updated in October 2019.